RAÚL PADILLA GALVÁN.
Personal Generals.
Address: Miguel
Hidalgo, Tacuba. México City.
Web: http://administrando-padilla.blogspot.mx/
OBJECTIVE.
Apply my knowledge and experience to develop the organizational
objectives; achieve growth professional and personal, in compliance with
established rules and policies, offering solutions in the opportunity areas, with
an excellent internal and external customer service.
SKILLS.
Autonomy, logic reasoning, teamwork, motivation, proactivity, leadership,
focused results, providing positive experiences to client that generate
positive results, compromise, work quality, accurate, adaptable, watchful, amiable,
analytical, capable, competent, confident, consistent, cooperative, dedicated,
efficient, flexible, hardworking, honest, motivated, organized, persevering, practical,
responsible, process implementation and administration, planogramming and
merchandising.
Language: English reading comprehension, ability to establish basic talks
and basic writing.
Software knowledge: Word, Excel, PowerPoint, Visio, Outlook, Windows and
internet.
EDUCATION.
MBA. Universidad
Tecnológica de México (UNITEC), june 2015 – current.
BBA. Universidad del Valle de Atemajac (UNIVA),
april 2015.
OTHER
COURSES.
Leadership management whit recognition STPS,
strategic planning whit recognition STPS, conflict management, customer service,
civil protection, assertiveness, Loss and profit statement, service methodology,
distinctive H.
WORK HISTORY.
REPUBLIC PRESIDENCY
Tours Vice Director. December 2012 – January 2016
Direct boss: Lic. Maximiliano Barragan Gonzalez, Tours Director.
Activities: Coordinate
evaluation meetings with federal agencies according to the theme of the tour.
Coordinate, implement and carry out the scheduled
events of the President of the Republic during working trips.
Establish regular contact with federal, state and
municipal governments, and social, civic and business sectors as well as the
Presidential General Staff, internal areas Presidency of the Republic to
coordinate and implement the presidential tours. Develop and update statistical
records and maps of the tours conducted in the states and municipalities.
Ensure delivery of all public and private information required by the
authorities of transparency. Develop Itineraries for touring activities of the
President of the Republic. Registration and control of tours made. Narrative,
survey and mapping processes of area.
Achievements: Uprising, development and process improvement area as part of the project
to improve government.
OPERADORA OMX SA DE CV (Office Max)
Manager
April 2010 – December 2012
Direct boss: Lic. Alejandro Cabrera, Regional Manager.
Activities: Business unit management; assets, personnel and bills control. Ensure
compliance operating standards in Store. Inventory control. Ensure optimal
function of equipment and store personnel. Plan, execute and monitor activities
to ensure proper operation and marketing of the Store.
Encourage the development of leaders in Store. Implementing Lay Out and
merchandise, ensure compliance to internal audit and loss prevention.
Achievements: Clearance of warehouse area, reordering of top and mid stock store,
discontinued and inactive clearance merchandise, being promoted from deputy
manager of sales to deputy operations and later to manager; checkout fraud
detection staff through fictitious returns.
ITCELL COMUNICACIONES SA DE CV
March 2008 – march 2010.
Operations Manager.
Direct boss: Managing Director, Guadalupe Maldonado Pablo
Activities: Control and reporting of buys and sales, inventory control and
safeguard, supervision and control of branch offices and salespersons,
timetabling.
Achievements: Development and implementation of process to branch offices, creation
of sales control by excel.
GAMEPLANET S.A. de C.V.
Gustavo Baz Av. #3995, local 32,
Tlalnepantla, Méx S.
August 2007- March 2008
Direct boss: District 1 Manager Álvaro Castellanos
Activities: ensure the work processes; monitor the correct marketing and image
store; monitor controls in sales and inventory; safekeeping of
money, cash count; monitor and encourage customer service, problems
solving, prepare reports of incidents, timetabling, monitor providers, generate
daily, weekly and monthly sales report; control bills and expenses.
Achievements: exceed monthly sales budget.
ROYAL HOME INMOBILIARIA S.A. de C.V.
Chapalita Av. 1245, Chapalita, Guadalajara,
Jalisco
Sales Coordinator.
November 2005 – July 2007
Direct boss: General Director Lic. Cesar Octavio Alvarado Olivares
Activities: Coordinate sales force, coordinate tours to properties, Schedule,
incidents, billing, credit financial simulation, collection, drafting leases
and sales contracts, administrative controls; generate daily, weekly, monthly
and annual sales report; writing for the newspaper advertising.
Achievements: Development and process improvement; drafting manual of sales
personnel, establish solid portfolio properties to offer our customers.
OPERADORA CANTABRIA (GRUPO CALIENTE)
Zapopan, Jalisco.
Food and drinks supervisor.
March 2005 – November 2005
Activities: monitor service quality; guarantee the satisfaction of customers, timetabling;
monitor quality of food and drinks.
Achievements: Being promoted from cashier to supervisor.
____________________________________________________
OBJETIVOS.
Aplicar el conocimiento y experiencia
adquirida para el correcto desarrollo de las actividades encomendadas, siempre
bajo un enfoque de procesos y calidad en el servicio a clientes internos y
externos.
APTITUDES Y HABILIDADES.
Administración y gestión de personal y
unidades de negocio, cumplimiento de estándares de operación, control de
inventarios, resguardo de valores, perseverancia, autonomía, razonamiento
lógico-matemático, trabajo en equipo, motivación, proactividad, liderazgo,
orientación a resultados, orientación a brindar experiencias positivas al
cliente y que generen resultados, compromiso, calidad en el trabajo, aprendizaje
constante, adaptación al cambio, mejora continua, análisis y solución de
problemas, planeación estratégica, capacidad para gestionar grupos trabajo, habilidades
de comunicación para transmitir la visión de la empresa a los equipos de
trabajo y que se vea reflejada en la calidad de atención al cliente, trabajo
bajo presión, solución de problemas, toma de decisión, objetividad,
administración de procesos, ética laboral, mercadería de piso de ventas y
planogramación.
Inglés intermedio: Comprensión de lectura (80%),
capacidad de establecer conversaciones (70%) y escritura (50%).
Software: Word, Excel, PowerPoint, Visio,
Outlook, Windows, Publisher, AS400, MMS.
ESTUDIOS.
Master in Business Administration (MBA); Universidad
Tecnológica de México (UNITEC), Junio 2015 – Actualmente.
Licenciatura en
Administración de Negocios; Universidad del Valle de Atemajac (UNIVA) (Graduado
Abril 2015)
Técnico en Procesos
Industriales; CECYT 4 (IPN) (Graduado Abril 2015)
CURSOS
Liderazgo en la Gestión
constancia STPS, Planeación Estratégica constancia STPS, Manejo de conflictos,
Atención al cliente, Curso Básico de protección civil, Asertividad, Profit and Loss
statement, Metodología de Servicio, Distintivo H.
EXPERIENCIA PROFESIONAL
PRESIDENCIA DE LA REPÚBLICA (CDMX)
Subdirector de Giras. Diciembre 2012 – Enero
2016
OPERADORA OMX SA DE CV (Office Max) (CDMX)
Gerente Abril. 2010 – Diciembre 2012
ITCELL COMUNICACIONES SA DE CV (Edo.Méx.)
Gerente de Operación. Marzo 2008 – Marzo
2010
GAMEPLANET S.A. de C.V. (Edo.Méx.)
Gerente. Agosto 2007 - Marzo 2008
ROYAL HOME INMOBILIARIA S.A. de C.V. (Gdl.,
Jal.)
Coordinador de Ventas. Noviembre 2005 – Julio
2007
OPERADORA CANTABRIA (GRUPO CALIENTE) (Zapopan,
Jal.)
Supervisor de Alimentos y Bebidas. Marzo 2005
– Noviembre 2005
